Feedback, Requests and Complaints Procedure

Use the website Contact or Support form, contact@apollotech.com.vn, the hotline or the company address below. Use one main channel and quote the request reference in subsequent correspondence for easier tracking.

Provide your name and contact details, order or contract reference if available, a description, relevant dates, the desired outcome and supporting evidence. Redact unrelated personal data. Do not submit passwords, OTPs or confidential credentials through public forms.

APOLLOTECH reviews the information and scope of responsibility and may request additional evidence or proof of authority before disclosing transaction information. An automatically generated request reference enables tracking; it does not mean the issue has been resolved.

The responsible team investigates and discusses a proposed solution and expected progress based on complexity, contractual terms and available information. Further verification or third-party involvement is discussed with the customer. The outcome and corrective actions are recorded through a traceable channel.

Customers may request a review, provide additional evidence or ask for escalation. The parties seek a good-faith resolution. Contacting APOLLOTECH does not restrict access to competent dispute-resolution mechanisms.