Payment Policy
Payment confirmation, milestones and supporting documents for APOLLOTECH products and services.
1. Scope
This policy applies to products and services supplied under a quotation, order or contract confirmed by both parties. The website accepts enquiries and quotation requests; contact forms do not automatically collect payments.
2. Methods and payment details
Payment methods, the beneficiary and account details are provided in the quotation, contract or an official APOLLOTECH notice. Verify the beneficiary and confirm any changed instructions through the official hotline or email before transferring funds.
3. Amounts and milestones
The payment currency, deposit or advance, instalments and due dates are agreed before work starts. No single deposit rate applies to all services. Bank charges and additional costs, where applicable, must be clarified in the agreement.
4. Confirmation and documents
Include the order reference or transfer description for reconciliation. Payment is confirmed after receipt of funds is checked; a transaction screenshot is not final reconciliation. Supply accurate invoice details as required for the transaction.
5. Discrepancies and assistance
For incorrect, duplicate or incomplete payments and document corrections, contact APOLLOTECH with the transaction reference and relevant details. Do not send complete card details, OTPs or banking passwords. Any adjustment or return of excess funds is confirmed after reconciliation.
Proposed technical retention
- Authentication events
- 90 days
- Audit records
- 365 days
- Completed data requests
- 365 days
- Closed customer enquiries
- 730 days
- Backups (managed by the operator)
- 30 days
Contact
Apollo Vietnam Tech Dev JSC
1st Floor, Block A, LICOGI 13 Building, Khuat Duy Tien Street, Thanh Xuan Ward, Hanoi, Vietnam